The Loyal Customer

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Sprint has decided to let go of 1,000 customers because they complained too much. I guess it must be too hard for Sprint customer service to fix their problems.

Here is the notice sent out to these "lucky" customers

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Posted By: Nathan Hennessy - Category: No Category

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World of Warcraft Takes A Shit

June 17th 2007 15:33

My favorite game, World of Warcraft and it's "supporting" company Blizzard just had a major customer service flaw today. For the unfortunate users of the game who's billing cycle renewed this weekend, the accounts were charged but not renewed, leaving a lot of players unable to log-in and play. Not only that, guess who doesn't have customer service hours over the weekend. Ding! Ding! Ding!. Blizzard!

After reading over 250 posts in their online forum, it's obvious just how big this problem is. And it's still early. Aside from the few Blizzard employees telling us to wait until Monday to talk to billing, I fear the resolution of this issue is not close. I would love to be a fly on the wall in Blizzards billing department on Monday

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Posted By: Nathan Hennessy - Category: No Category

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Supplying the Pen

June 6th 2007 01:38

I’ve decided to add a BiC pen dispenser next to my front door. It only saves me time. It saves me the time of searching for a pen every time I order pizza from Domino’s because they can’t seem to figure out that to sign the receipt, I need a pen. You would think the driver would have a pen on him/her. I mean, his/her job consists of delivering a pizza and getting a signature on a credit card order. So, I would think that should be part of the uniform. A required tool for the job, if you will.

So, I would like to save other customers the trouble of searching for a pen like I do. I think a pen dispenser will help solve the problem. They can even take two, or three if they want incase it gets misplaced. I can get about 60,000 pens for a dollar. It’s my small way of helping other people, so they don’t have to deal with the stupidity like I do

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Posted By: Nathan Hennessy - Category: No Category

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Seat #29E

May 29th 2007 21:26

We all have bad customer service experiences once in a while. Fortunately, most of them don't last as long as a plane flight! What follows is a colorful customer complaint to Continental Airlines.

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Posted By: Nathan Hennessy - Category: No Category

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High Gas Prices? Don’t Do This

May 25th 2007 02:26

I made a real dumb ass mistake on my trip to North Carolina a couple weeks ago. It’s even more embarrassing because I’ve thought about this happening before and always figured it wouldn’t happen to me.

I pulled off I-95 about 50 miles outside of Fayetteville to fill up the gas tank. I found the crappiest gas station I could, not on purpose, but it usually just happens that way when I am not familiar with the area. At least this one had pay-at-the-pump. I hate when I have to go inside and pay. I guess it didn’t matter this time because I was thirsty and needed to run in anyway. That is where the problem started

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Posted By: Nathan Hennessy - Category: No Category

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Telemarketers, WTF?

May 23rd 2007 21:50

I'm not even making this up. Last year I got a call from an AT&T representative asking me to switch to their long distance or something like that. I didn't let him finish, but I politely said "No thank you, I'm not interested." Even in saying that, I think I was more polite than most people who get these types of calls.

He kept on going, rambling about this and that. Once again I stated I wasn't interested. As a side note, the only reason I picked up the call is because for the two weeks prior, at the same time every day, the phone would ring with the same number on the caller ID. I figured it must be important to call me every day for two weeks (not really

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Posted By: Nathan Hennessy - Category: No Category

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Crosswalk Etiquette

May 23rd 2007 20:22

It is accepted, at least by most “sane” drivers, that a pedestrian has the right of way when in a crosswalk. But, that does not mean the pedestrian can fuck off while walking across the street! There is a certain etiquette required when crossing a street. I guess I kind of made the following up, but anyone I talk to about it agrees.

I love being a kind motorist and stopping for people to cross the street, especially in a congested store parking lot or something similar. Most normal people will acknowledge the favor and do a little foot shuffle or a wave saying “Thank you for stopping.” That’s all I need. But if I stop for someone and they give an attitude like “Yeah, you better stop!” it makes me want to mash the gas! Or the classic “I’m gonna walk slower now and hold you up” bullshit

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Posted By: Nathan Hennessy - Category: No Category

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New Shape? Hah!

May 23rd 2007 01:55

I was walking through the cereal aisle at the grocery store the other day and noticed a box of Trix cereal. A small wave of joy rushed over me when I saw the small round puff balls were back! “Look Amy! Puff balls!” Why was I so excited? Manufacturers are always messing up a good thing, especially when it comes to food. I can rant for about a half-hour straight about stuff that used to be better, back when I was a kid.

In the early ‘80s, Trix were round puff balls. They only had three colors (orange, yellow, and purple I think). Then they went to hard little fruit shapes that cut the shit out of the roof of your mouth. I guess they finally figured out the shapes suck and went back to the puff balls. I bet they thought I wouldn’t remember when they advertised the “new” shape on the box

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Posted By: Nathan Hennessy - Category: No Category

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Hmmm

May 21st 2007 21:26

Sometimes a picture just makes me scratch my head...for a little longer than I probably should. Here's an example.

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Posted By: Nathan Hennessy - Category: No Category

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Would You Pay For Silence?

May 21st 2007 21:04

I had an interesting idea last week. It came to me when Mr. Life Story uttered one of the phrases I can't stand. "Why is it so quiet in here?" I loath those words. They make me cringe.