http://www.theloyalcustomer.net/ The Loyal Customer en Mon, 09 Jul 2007 21:54:00 GMT Mon, 09 Jul 2007 21:54:00 GMT info@theloyalcustomer.net info@theloyalcustomer.net http://www.theloyalcustomer.net/userimages/user5708_1179362976.jpg http://www.theloyalcustomer.net/ http://www.theloyalcustomer.net/sprint-fires-customers/ Sprint has decided to let go of 1,000 customers because they complained too much. I guess it must be too hard for Sprint customer service to fix their problems. Here... http://www.theloyalcustomer.net/sprint-fires-customers/#comments http://www.theloyalcustomer.net/sprint-fires-customers/ Mon, 09 Jul 2007 21:54:00 GMT http://www.theloyalcustomer.net/wow-account/ My favorite game, World of Warcraft and it's "supporting" company Blizzard just had a major customer service flaw today. For the unfortunate users of the game who's billing cycle renewed... http://www.theloyalcustomer.net/wow-account/#comments http://www.theloyalcustomer.net/wow-account/ Sun, 17 Jun 2007 15:33:00 GMT http://www.theloyalcustomer.net/supplying-the-pen/ I've decided to add a BiC pen dispenser next to my front door. It only saves me time. It saves me the time of searching for a pen every time... http://www.theloyalcustomer.net/supplying-the-pen/#comments http://www.theloyalcustomer.net/supplying-the-pen/ Wed, 06 Jun 2007 01:38:00 GMT http://www.theloyalcustomer.net/seat-29e/ We all have bad customer service experiences once in a while. Fortunately, most of them don't last as long as a plane flight! What follows is a colorful customer complaint... http://www.theloyalcustomer.net/seat-29e/#comments http://www.theloyalcustomer.net/seat-29e/ Tue, 29 May 2007 21:26:00 GMT http://www.theloyalcustomer.net/gas-spill/ I made a real dumb ass mistake on my trip to North Carolina a couple weeks ago. It's even more embarrassing because I've thought about this happening before and always... http://www.theloyalcustomer.net/gas-spill/#comments http://www.theloyalcustomer.net/gas-spill/ Fri, 25 May 2007 02:26:00 GMT http://www.theloyalcustomer.net/telemarketers-wtf/ I'm not even making this up. Last year I got a call from an AT&T representative asking me to switch to their long distance or something like that. I didn't... http://www.theloyalcustomer.net/telemarketers-wtf/#comments http://www.theloyalcustomer.net/telemarketers-wtf/ Wed, 23 May 2007 21:50:00 GMT http://www.theloyalcustomer.net/crosswalk-etiquette/ It is accepted, at least by most "sane" drivers, that a pedestrian has the right of way when in a crosswalk. But, that does not mean the pedestrian can fuck... http://www.theloyalcustomer.net/crosswalk-etiquette/#comments http://www.theloyalcustomer.net/crosswalk-etiquette/ Wed, 23 May 2007 20:22:00 GMT http://www.theloyalcustomer.net/new-shape-hah/ I was walking through the cereal aisle at the grocery store the other day and noticed a box of Trix cereal. A small wave of joy rushed over me when... http://www.theloyalcustomer.net/new-shape-hah/#comments http://www.theloyalcustomer.net/new-shape-hah/ Wed, 23 May 2007 01:55:00 GMT http://www.theloyalcustomer.net/hmmm/ Sometimes a picture just makes me scratch my head...for a little longer than I probably should. Here's an example. http://www.theloyalcustomer.net/hmmm/#comments http://www.theloyalcustomer.net/hmmm/ Mon, 21 May 2007 21:26:00 GMT http://www.theloyalcustomer.net/would-you-pay-for-silence/ I had an interesting idea last week. It came to me when Mr. Life Story uttered one of the phrases I can't stand. "Why is it so quiet in here... http://www.theloyalcustomer.net/would-you-pay-for-silence/#comments http://www.theloyalcustomer.net/would-you-pay-for-silence/ Mon, 21 May 2007 21:04:00 GMT http://www.theloyalcustomer.net/chickfila/ Chick-fil-A has come a long way since I first ate there in the late '80s. I remember one was tucked into the food court at the local mall I used... http://www.theloyalcustomer.net/chickfila/#comments http://www.theloyalcustomer.net/chickfila/ Mon, 21 May 2007 14:20:00 GMT http://www.theloyalcustomer.net/mr-life-story/ I've been very annoyed for the last week, and I think I figured out why. For the last few days I've been in a class for work so I can... http://www.theloyalcustomer.net/mr-life-story/#comments http://www.theloyalcustomer.net/mr-life-story/ Thu, 17 May 2007 16:20:00 GMT http://www.theloyalcustomer.net/customer-satisfaction/ "There is a very strong correlation between treating your customers well and doing well financially..." That is a quote from an article I read today on MarketWatch.com, and I completely... http://www.theloyalcustomer.net/customer-satisfaction/#comments http://www.theloyalcustomer.net/customer-satisfaction/ Tue, 15 May 2007 18:05:00 GMT http://www.theloyalcustomer.net/skip-the-line/ I love automation. It lets me skip the sub-par customer service experience I usually receive! Just kidding. However, it is great to be able to breeze through normal transactions, like... http://www.theloyalcustomer.net/skip-the-line/#comments http://www.theloyalcustomer.net/skip-the-line/ Mon, 14 May 2007 22:50:00 GMT http://www.theloyalcustomer.net/can-i-do-your-job/ I think I'm a poor customer service magnet, at least I hope so. I would hate for everyone to have to put up with the stuff I do every time... http://www.theloyalcustomer.net/can-i-do-your-job/#comments http://www.theloyalcustomer.net/can-i-do-your-job/ Mon, 14 May 2007 21:28:00 GMT