Sprint Sucks
May 10th 2007 15:34
I always paid my Sprint PCS cell phone bill online, and the way I logged in was with my cell phone number and password. When I decided last December to switch cell phone carriers, I took my existing phone number with me. Well, the way Sprint's system works, as soon as you switch carriers with your existing cell phone number, it drops from their system.
So, when I tried to sign-in to Sprint to pay my remaining balance, the phone number was not recognized and I could not access my account. I wouldn't be getting a paper bill in the mail because I had long ago opted for electronic bills only. So, the only way to pay my balance would be to call Sprint's billing department. That's where the fun began.
First off, good luck finding a direct number to Sprint's billing department. It is not on their web site. It doesn't seem to be listed anywhere. The only number I could find was either a *211 number or whatever to dial from a Sprint phone, which I no longer had, or a Customer Care number. The Customer Care number would be great if I could talk to a person, but the first thing the computer on the phone asks for is your Sprint cell phone number, which as I said above, was out of their system. Talk about frustrating.
The only way I was ever able to get through to a person was to pretend I wanted new service, which of course got me to a human in about 10 milliseconds, and then get transferred to billing which always took another 20 minutes on hold. And that's if I didn't get disconnected and have to start the whole process again.
After I finally talked to a person, I got the mailing address and was able to mail in a check. Then of course, I wanted to call back once the check cleared to see my balance was clear. So I jumped through hoops again, put the phone on speaker and ate lunch, and sang a few of the songs while I was on hold. The service rep told me the balance was clear. Hooray!
"Mr. Hennessy, is there anything else I can help you with today?"
"Yes," I said. "Just one more thing. Can you stop your system from sending me emails telling me my Sprint bill is ready to be paid? I have a zero balance and I keep getting them."
"Well sir, since the account is closed you cannot access your bill online."
"Yes, I know this. Can you stop the emails since the account is closed?"
"Sir, you have a zero balance, so you do not need to pay your bill online."
"Can you stop the emails then?" I replied.
---long pause---
"Sir, I assure you that you have a zero balance and those emails don't mean anything."
"Awesome, can you stop the emails from coming to me then?"
"Sir, I am not sure what you mean."
"Well, thanks for the 'help'."
"Thank you for calling Sprint..." and blah blah blah.
I guess I'll just take each Sprint "bill ready" email as a reminder never to deal with them again.
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Comment by Anonymous
There is no one you can take your complaint to because you can't get through to anyone and if you do, they have no ability to help you or to pass it on to a person who could do something about it. These companies just don't care that the customer is frustrated and needs help - go to hell customer. I say go to hell company and will shop somewhere else!
Comment by Anonymous
There is no one you can take your complaint to because you can't get through to anyone and if you do, they have no ability to help you or to pass it on to a person who could do something about it. These companies just don't care that the customer is frustrated and needs help - go to hell customer. I say go to hell company and will shop somewhere else!
Comment by Anonymous
There is no one you can take your complaint to because you can't get through to anyone and if you do, they have no ability to help you or to pass it on to a person who could do something about it. These companies just don't care that the customer is frustrated and needs help - go to hell customer. I say go to hell company and will shop somewhere else!
Comment by D. Armenta
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