Stupid People = Stupid Customers
May 8th 2007 01:47
Sometimes a business can have the best customer service but still receive complaints. These are the stupid customers. The world is full of stupid people, and unfortunately, they don't get any smarter when it's time to shop. I am a huge advocate of great customer service, but I never have agreed with the saying "The customer is always right." No, they're not.
My girlfriend Amy told me a great story about a customer who came in to her store. In this instance, the patron was paying with a debit card and wanted cash back. $20 worth. Well, the computer system only allows $5 or $10. It says so right on the customer's touch screen (you know, the one where you enter your debit card pin number). The cashier explained to the guy that $20 cash back wasn't possible. This is where it gets funny. The guy starts screaming "racism" and that since he's black he can't get his $20. After politely explaining to the customer that the system will not allow $20 back, and 10 minutes of him not calming down, the police were finally called.
I couldn't believe when she told me this. It's just another prime example of stupidity running rampant. The only thing good to come out of this is that "natural selection" now has a new customer of its own.
My girlfriend Amy told me a great story about a customer who came in to her store. In this instance, the patron was paying with a debit card and wanted cash back. $20 worth. Well, the computer system only allows $5 or $10. It says so right on the customer's touch screen (you know, the one where you enter your debit card pin number). The cashier explained to the guy that $20 cash back wasn't possible. This is where it gets funny. The guy starts screaming "racism" and that since he's black he can't get his $20. After politely explaining to the customer that the system will not allow $20 back, and 10 minutes of him not calming down, the police were finally called.
I couldn't believe when she told me this. It's just another prime example of stupidity running rampant. The only thing good to come out of this is that "natural selection" now has a new customer of its own.
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