What Was Your Name Again?
May 3rd 2007 00:17
Have you ever met someone and forgot their name immediately after they said it? How embarrassing is it to have to ask, "What was your name again?" only a short time later? It sucks, and it makes the person feel unimportant.
So what would make a customer feel better than if you took the time to remember their name? It shows you actually care about them. It shows you take an interest in them, and if you take an interest in them, it usually means you want to provide them with the best service possible. They know this.
One way I always remembered a customer's name is to repeat it once they say it. It's very simple, and it usually works. Maybe even make a mental picture about something that stands out about them. Some feature, or mannerism that you can associate with the name.
Another great way, if you get the opportunity, is to write the name down. Your brain will see that image you wrote down and help solidify the memory.
It always brings a smile to a patron's face when you say "Hey Bob, thanks for stopping in."
So what would make a customer feel better than if you took the time to remember their name? It shows you actually care about them. It shows you take an interest in them, and if you take an interest in them, it usually means you want to provide them with the best service possible. They know this.
One way I always remembered a customer's name is to repeat it once they say it. It's very simple, and it usually works. Maybe even make a mental picture about something that stands out about them. Some feature, or mannerism that you can associate with the name.
Another great way, if you get the opportunity, is to write the name down. Your brain will see that image you wrote down and help solidify the memory.
It always brings a smile to a patron's face when you say "Hey Bob, thanks for stopping in."
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Comment by Shani