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The Loyal Customer - June 2007

World of Warcraft Takes A Shit

June 17th 2007 15:33
My favorite game, World of Warcraft and it's "supporting" company Blizzard just had a major customer service flaw today. For the unfortunate users of the game who's billing cycle renewed this weekend, the accounts were charged but not renewed, leaving a lot of players unable to log-in and play. Not only that, guess who doesn't have customer service hours over the weekend. Ding! Ding! Ding!. Blizzard!


After reading over 250 posts in their online forum, it's obvious just how big this problem is. And it's still early. Aside from the few Blizzard employees telling us to wait until Monday to talk to billing, I fear the resolution of this issue is not close. I would love to be a fly on the wall in Blizzards billing department on Monday.

The main issue is why the hell isn't there at least one or two people on call for a situation like this? Nobody wants to just "wait until Monday." That's a prime example of letting your customer down. Nobody wants to wait for service.

Update: 11:38AM EST

I guess they are "working on it" now. We'll see.
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Posted By: Nathan Hennessy - Category: No Category
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